Privacy Policy.
At Clubhouse Café, hospitality begins with trust. This document outlines how we collect, safeguard, and responsibly utilize guest information across our physical café locations in Jalandhar and Amritsar, and through our digital web experience.
1. Our Commitment to Your Privacy
Clubhouse Café ("Clubhouse", "we", "us", or "our"), operated at Ground Floor, The Elite City Center, Model Town Road, Jalandhar, Punjab, is committed to treating your personal details with the utmost discretion and care. We do not sell, rent, or trade guest data to third-party advertisers or brokers under any circumstances.
Whether you are reserving a corner booth for Neapolitan pizza, joining our upcoming Royalty Club, or simply browsing our seasonal coffee menu, our digital systems are designed with privacy by default.
2. Information We Collect
We collect only the minimal information necessary to deliver exceptional culinary hospitality and smooth reservations:
- Table Reservations & Waitlist: Full name, mobile contact number, party size, preferred seating time, location choice (Model Town Jalandhar or upcoming Amritsar), and any dietary accommodations or celebration notes.
- Direct Inquiries & WhatsApp Concierge: Messages, feedback, or table inquiries initiated through our official WhatsApp concierge or direct phone line (+91 86997 66654).
- Technical & Browsing Data: Anonymized session logs, browser type, device characteristics, and performance metrics collected to ensure fast page loads and smooth navigation. We do not employ invasive cross-site tracking cookies.
3. How We Use Your Information
Hospitality & Seating
Managing table bookings, seating timelines, and accommodating guest dietary requirements or booth preferences.
Instant Confirmations
Dispatching WhatsApp or SMS booking confirmations, table readiness notifications, and directions to the café.
Royalty Club Privileges
For enrolled guests, tracking seasonal rewards, birthday surprises, and early invitations to chef's table tastings.
Quality & Service Care
Addressing guest feedback, improving café ambiance, and optimizing kitchen prep schedules based on peak hours.
4. Security, Confidentiality & Storage
All digital transmissions on clubhousecafe.in are encrypted using industry-standard Transport Layer Security (TLS/SSL). Reservation records are maintained in secure, access-controlled databases restricted solely to verified Clubhouse management and front-of-house concierge personnel.
We retain personal booking information only for as long as needed to honor hospitality records, provide customer support, and comply with local accounting and regulatory standards in Punjab, India.
5. Third-Party Integrations & External Links
Our website links to external services to enhance guest convenience, including:
- Google Maps: For interactive driving directions to our Model Town café.
- Meta / Instagram: To view our live visual feed and community stories (@clubhousecafe.in).
- WhatsApp Business: For direct two-way guest concierge communication.
These external platforms operate under their respective independent privacy terms. We encourage guests to review their privacy policies when navigating off clubhousecafe.in.
6. Your Rights & Data Choices
You retain full control over your personal data. At any time, you may:
• Request a copy of the personal details stored under your contact profile.
• Update or correct outdated phone numbers or dietary preferences.
• Opt out of promotional WhatsApp or SMS broadcasts with a simple "STOP" reply.
• Request permanent deletion of your reservation history and contact records.
Have Questions Regarding Your Privacy?
Reach out directly to our management team. We respond to all guest privacy inquiries within 48 business hours.
Clubhouse Café Management
The Elite City Center, Model Town Rd, Jalandhar
Phone: +91 86997 66654
Email: [email protected]